What specific services do you provide for managing my short-term rental property?
At Howdy Host Co., we offer full-service management, including guest communication, reservations, cleaning coordination, supply/inventory management, maintenance scheduling, lawn care, and detailed performance tracking. Our hands-on approach ensures everything runs smoothly while you remain stress-free.
How do you handle guest communications and inquiries?
We handle all guest communications promptly and professionally, from pre-booking questions to post-stay follow-ups. Our goal is to create a welcoming and seamless experience for your guests, ensuring high satisfaction and great reviews.
Do you offer 24/7 support for guest emergencies?
Yes, we provide 24/7 on-call support to address any guest issues, from lockouts to maintenance emergencies. Your guests are always in good hands, no matter the time of day.
How do you manage reservations and bookings across multiple platforms?
We use professional property management software that syncs your listing across major platforms like Airbnb, VRBO, and Booking.com, ensuring real-time updates to avoid double bookings.
What marketing strategies do you use to attract guests?
We optimize your listing with professional photography, detailed descriptions, and competitive pricing. Additionally, we leverage platform algorithms, dynamic pricing tools, and targeted promotions to maximize visibility and bookings.
Revenue and Fees
How do you determine the nightly rate for my property?
We use dynamic pricing tools to adjust rates based on factors like seasonality, local demand, and competitor analysis. This approach helps us maximize your revenue while keeping your property competitively priced.
Do you use dynamic pricing to maximize revenue?
Absolutely. Dynamic pricing allows us to capitalize on high-demand periods while keeping occupancy rates high during slower seasons.
What percentage of revenue or flat fee do you charge for management?
We charge a competitive percentage of your property’s revenue with no hidden fees. This percentage covers all the services we provide, and we’re happy to discuss it in detail during our consultation.
Are there any hidden fees or additional charges?
No, transparency is one of our core values. Our fee structure is straightforward, and we’ll clearly outline everything during our onboarding process.
How do you track revenue and expenses, and do I get regular financial reports?
We provide monthly financial reports detailing your revenue, expenses, and performance metrics. These reports are easy to understand and ensure you’re always in the loop.
Maintenance and Problem Resolution
What happens if there’s a maintenance issue during a guest’s stay?
We handle maintenance issues quickly and professionally. Guests can reach us 24/7 for urgent matters, and we’ll coordinate with trusted vendors to resolve the issue as soon as possible—minimizing disruptions to their stay.
Do you have a network of reliable contractors and vendors for repairs?
Yes, we’ve built strong relationships with dependable local contractors for everything from HVAC and plumbing to handyman services. Our partnerships ensure quick, high-quality, and cost-effective repairs.
How do you ensure the property stays in good condition over time?
We perform routine property inspections between guest stays and schedule regular maintenance to address wear and tear. Our proactive approach prevents small issues from becoming costly problems.
Will I have to approve large repair expenses, and how are these communicated?
Yes, you’ll always have the final say on larger repair expenses. For any unexpected repairs over a predetermined threshold, we’ll contact you immediately with options and estimated costs before proceeding.
Legal and Compliance
Can you help ensure my property complies with local short-term rental regulations?
Absolutely. We stay up-to-date on local San Antonio and Texas short-term rental regulations, including permits, occupancy limits, and tax requirements, to ensure your property remains compliant.
Do you assist with obtaining necessary permits or licenses?
Yes, we guide you through the process of obtaining any required permits or licenses and can even handle the paperwork on your behalf to streamline the process.
Do you offer liability or rental insurance, or do I need to purchase my own?
We recommend that homeowners purchase a comprehensive short-term rental insurance policy to protect their property and assets. We can suggest trusted providers to help ensure your coverage is sufficient for your needs.
Guest Experience
How do you ensure a great guest experience to encourage repeat bookings?
We focus on proactive communication, a seamless check-in process, and thoughtful touches like local recommendations and welcome gifts. Our personalized approach makes guests feel valued and increases the likelihood of positive reviews and repeat stays.
Do you handle reviews or guest feedback on my behalf?
Yes, we respond to all guest reviews—both positive and negative—with professionalism and care. Our thoughtful responses help maintain a strong reputation for your property across booking platforms.
What steps do you take to resolve disputes or negative feedback?
If an issue arises, we work to resolve it quickly and fairly. We listen to guest concerns, address them promptly, and communicate with booking platforms when necessary to protect your property’s reputation.
Owner Involvement and Transparency
How much involvement will I have as the homeowner in day-to-day operations?
That’s entirely up to you! Our goal is to take the stress off your plate, but if you’d like to stay involved in specific aspects, we’re happy to collaborate. You’ll always have access to updates and reports to stay informed.
Will I have access to my property’s calendar, revenue reports, and guest feedback?
Absolutely. We provide full transparency. You can view your booking calendar, monthly revenue reports, and guest reviews at any time.
Can I reserve time to use my property for personal use?
Yes! It’s your property, and we’ll work with you to block off dates for your personal use. Just let us know in advance so we can plan around your schedule.
What sets your company apart from other short-term rental management companies?
At Howdy Host Co., we pride ourselves on our boutique, hands-on approach. Unlike larger companies, we offer personalized attention to both homeowners and guests. With our local expertise, proactive communication, and thoughtful management, we treat your property as if it were our own.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.